Repair Center Manager
We’re looking for a hands-on Repair Center Manager to lead a small but vital technical repair team. This position is a backfill for a long-standing employee and is ideal for someone who thrives in a collaborative, technician-led environment. If you're passionate about electronics repair, ready to step into a leadership role, and value an organized, fair, and team-first culture, this could be the job for you.
What You’ll Do
- Lead and supervise a team of repair technicians
- Plan and assign daily workloads; monitor progress and completion
- Manage repair workflows, ensuring timely and high-quality results
- Provide hands-on repair support—especially with complex jobs
- Diagnose and repair electronic systems, including: POS systems (hard drives, displays), receipt printers, Drive-thru headset systems etc.
- Monitor inventory and place parts orders; track stock via CRM
- Ensure accurate and timely repair documentation and invoicing
- Collaborate with Sales to align on timelines and customer expectations
- Train new team members through job shadowing and direct guidance
- Maintain and improve productivity tracking in the CRM
- Address team performance or attendance issues fairly and directly
- Serve as the point of escalation for customer inquiries or issues
What We’re Looking For
Required:
- Strong background in electronics repair
- Hands-on soldering experience
- Comfortable managing a small, independent team
- Familiar with CRM systems and order/inventory tracking tools
- Trustworthy, organized, and detail-oriented
- High school diploma required
Preferred:
- Experience with: HME, Panasonic, Par Technologies, 3M, Epson, POS terminals
- Associate degree in electronics or related field
- Previous supervisory or repair center leadership experience
